Ruian Sanchuan Automobile Electric Appliance Co.,Ltd. is a professional manufacture of auto parts. Company is founded at May 1996, and has achieved ISO 9001 certification at September 2003.
Company mainly produce electric appliance, such as turn signal switch, rocker switch, Ignition switch, motor starting switch, power master switch, relay, fuse box, flasher etc. Products involving truck and bus ,such as Benz, Volvo, Scania, Man, Steyr man, Daf, Howo, T815 etc. Company has more than 20 business agents in the domestic, including Jinan, Xi’an, Baotou, Datong etc. Some products sell toward abroad, including Germany, Poland, Turkey, Iran, Malaysia etc.
In the global market, science and technology is changing with each passing day. We make more technical innovations and investment for adapt changed, and add to new assembly line and test stand. We further analyse the turn signal switch, so the service life of the switch can be improved efficiently. We will always strive for our mutual prosperity Sanchuan people take ‘To provide the high quality products and the consummate pre-sale, sells as well as the post-sale service’ as the service goal;‘To satisfy the customer’s demands’as the important contents for enterprise marketing work. Sanchuan enterprise looks ‘To raise the national spirit, create the world name brand, repay the country through industries’as own responsibility; ‘To take market as guidance, take science and technology as power’as own objective. Therefore, we promised following contents to our new and old customers:
Firstly, the before-sales service: 1, the company staff must introduce all the products’ information and the quality situation in detail to the user. 2nd, the company provides the product technology course for the user, including the product use and the service, assembly, products’ operating characteristic and other technical questions. Once user needs our service, the company will send out the best engineers and technicians to serve for the customer with the technical course. 3rd, the
company has the special service hot line to explain user’ question and the difficult problem, the service hot line Tel no: 0577-65533555.
Secondly, sells serves: 1st, the users who purchases on-hand merchandise from the company have to fill in the user service tracking card. 2nd, for the new users, deliveries in a week, the market sales department need contact customer by phone, inquiring delivery approval situation, (including products quality whether can meet the customer needs) transport situation, packing situation and customer other requests. 3rd, for the newly developed product, we will arrange the technicians to introduction product details for users once the items arrived at the factory , meanwhile, we will also to assists the user to install machine and introduce the application method and the specification. 4th, we will visit the key user for one time to two times each season, collecting their opinion, resolving their question.
Thirdly, the post-sale service: 1st, once our products have the quality problem, we will give the answer once we receives the customer information in 24 hours, and the technicians must go to factory to solve the problem in 48 hours. 2nd, we will guarantee products return, exchange, and repair process, if the products have the quality problem, till the customer satisfied. 3rd, all expenses that the processing quality question occurs, undertake completely by this company. 4th, our company will provide the consummate network online service system, if you have any related questions, including the quality, use, as well as other questions, you can leave the message through the net or send the E-MAIL directly, we will give you the reply in the shortest time.